Booking & Cancellation Policy
At Exclusive Medical Aesthetics, every appointment is carefully reserved specifically for you. Our cancellation policy helps us protect dedicated clinical time while remaining fair and considerate to our clients.
At a glance
We require a minimum of 7 days' notice to cancel or reschedule. Late cancellations and non-attendance may result in your booking deposit being retained.
01Booking Deposits
A booking deposit may be required to secure your appointment. The amount of the deposit will be clearly communicated at the time of booking and will normally be deducted from the final cost of your treatment. By making a booking and paying the required deposit, you acknowledge and agree to this Booking & Cancellation Policy.
02Cancelling or Rescheduling Your Appointment
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 7 days' notice. Where at least 7 days' notice is provided, your booking deposit may normally be transferred to a rescheduled appointment, subject to the terms applicable to your booking.
03Late Cancellations
Where an appointment is cancelled or rescheduled with less than 7 days' notice, we reserve the right to retain the booking deposit to reflect the appointment time reserved for you and losses reasonably incurred as a result of the late cancellation. A new booking deposit may be required before another appointment can be secured.
04Failure to Attend / No-Shows
If a client does not attend their appointment and has not contacted the clinic beforehand, this will be treated as a no-show. We reserve the right to retain the booking deposit and require a new deposit before another appointment is confirmed.
05Treatment Courses & Packages
Appointments forming part of a prepaid treatment course or package are also subject to our 7-day cancellation policy. Late cancellation or non-attendance may result in the scheduled treatment session being treated as used where this reasonably reflects the loss incurred by the clinic. Any additional terms specific to a particular treatment course or package will be communicated when it is purchased.
06Late Arrival
Please arrive on time for your appointment. If you arrive late, we will always try to accommodate you. However, your treatment may need to be shortened, modified or rescheduled where there is insufficient clinical time to safely complete the treatment. Where an appointment cannot reasonably proceed because of a significant late arrival, our late-cancellation terms may apply.
07If Exclusive Medical Aesthetics Needs to Cancel
In the unlikely event that Exclusive Medical Aesthetics needs to cancel or reschedule your appointment, your deposit will be transferred to your new appointment or refunded where appropriate.
08Exceptional Circumstances
We understand that genuine emergencies and exceptional circumstances can occur. These situations may be considered individually at the clinic's discretion, while respecting your statutory consumer rights.
09Refunds & Consumer Rights
Nothing within this policy affects your statutory consumer rights. Any amount retained following a cancellation will be considered in accordance with applicable UK consumer law and the reasonable losses incurred as a result of the cancellation.
Contact Us
If you need to cancel or reschedule an appointment, please contact Exclusive Medical Aesthetics as soon as possible using the contact details provided on our website.
Exclusive Medical Aesthetics
11 St James’s Parade, Bath, BA1 1UL
Policy version 1.1. This policy does not affect your statutory consumer rights.