Privacy Policy
Last updated: 30 July 2026
1. Introduction
Exclusive Medical Aesthetics ("we", "us", "our") is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect information you provide directly to us, including your name, email address, telephone number, date of birth, medical history relevant to treatment, and appointment preferences. We also collect payment information through our secure payment provider (Base44 Payments / Wix Payments) and limited technical data such as your IP address and browser type when you visit our website.
3. How We Use Your Information
We use your information to schedule and deliver treatments, process payments, respond to enquiries, send appointment confirmations and reminders, maintain clinical records required by law, and — with your consent — inform you of relevant offers and clinic news. We never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data under the following lawful bases: to perform a contract with you (delivering treatments and processing payments), to comply with legal and regulatory obligations (clinical record-keeping), and on the basis of your consent (marketing communications), which you may withdraw at any time.
5. Data Sharing
We share information only with trusted parties necessary to deliver our services: our secure payment processor, clinical professionals involved in your care, and IT service providers who host our platform. All parties are bound by confidentiality obligations and UK data protection law.
6. Data Retention
We retain clinical records for the period required by healthcare regulations, and other personal data only for as long as necessary to fulfil the purposes set out in this policy or as required by law.
7. Your Rights
Under UK GDPR you have the right to access your personal data, correct inaccuracies, request erasure, restrict or object to processing, data portability, and to withdraw consent. To exercise any of these rights, contact us using the details below.
8. Security
We implement appropriate technical and organisational measures to protect your data, including encryption in transit, secure storage, and access limited to authorised personnel only.
9. Contact
If you have any questions about this policy or how we handle your data, please contact us at info@exclusivemedicalaesthetics.co.uk or 11 St James's Parade, Bath, BA1 1UL.