Frequently asked questions

Your first consultation is a comprehensive, unhurried appointment (typically 30-60 minutes) with one of our medical practitioners. We'll discuss your concerns, examine the treatment area, review your medical history, and design a personalised treatment plan. There is no obligation to proceed with treatment on the day.

Most of our treatments involve minimal discomfort. We use topical numbing cream, and many of our injectable products contain lidocaine for comfort. Our practitioners are highly skilled in gentle techniques. We'll discuss pain management options during your consultation.

This varies by treatment. Anti-wrinkle treatments typically last 3-4 months, dermal fillers 9-18 months, and skin treatments like Profhilo around 6 months. We'll discuss expected longevity during your consultation and create a maintenance plan.

All our treatments are performed by qualified medical professionals using only FDA and CE-marked products. We follow rigorous safety protocols and conduct thorough pre-treatment assessments. Every treatment includes a comprehensive aftercare plan.

Recovery varies by treatment. Many treatments have no downtime (HydraFacial, anti-wrinkle), while others may involve 1-7 days of mild swelling or redness. Your practitioner will provide detailed aftercare instructions and a realistic recovery timeline.

You can book online through our booking system, by calling the clinic, or through your client portal. We recommend a consultation first for new clients. Same-week appointments are often available.

We require 7 days' notice for cancellations or rescheduling. Deposits are non-refundable for cancellations within 7 days. We understand emergencies happen — please contact us as soon as possible.

We accept all major credit and debit cards, Apple Pay, Google Pay, and bank transfers. We also offer flexible payment plans for treatment packages and membership subscriptions.

Yes, we offer flexible payment options through our membership programme. You can also purchase treatment packages to spread the cost. Contact us to discuss options that suit your needs.

Our medical skincare is available to purchase online. However, we recommend a skin consultation for a personalised regimen. Members receive complimentary consultations and exclusive discounts.